Managing Your Menus/Products/Services in the CMS

These three modules (Menus, Products, and Services) all function the exact same way in the CMS and all appear in the same format to the end-user as well. Each module has the ability to hold more than one “menu”, each having it’s own categories and individual items. Just like the specials, you have the ability […]

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Managing Your Specials in the CMS

The Specials module is for ongoing specials that do not require “proof” of the offer such as a coupon such as Happy Hour, Senior/Military Discounts, Taco Tuesdays, or any other ongoing offers. This module can also be used for special announcements such as a new location grand opening or to promote an upcoming event. To […]

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The Redemption Process for Punch Cards and Coupons

This video tutorial will walk you through the process for punching and redeeming your customers rewards cards and coupons. You can also read through the step-by-step text only version below. THE REDEMPTION PROCESS Understanding the Redemption Process is an important step to prepare you and your staff for punching and redeeming your customers’ rewards cards […]

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Publishing App Content Changes in the CMS

After adding, removing, or changing content in the Content Management System (CMS), you MUST perform each of the following steps so users will receive the update(s): Click “Build” on the left side navigation menu. You do not have to provide notes under “What’s New”, but you can if you’d like. Check the box for “Force […]

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Accessing the CMS

In order to make any App content updates or view your reporting, you will need to do so through the Content Management System (CMS). See below for access information. Website: https://content.totalloyalty.com Your username and password, if forgotten, can be provided by your TLS Coach directly or you may email [email protected]    

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App Reporting in CMS

Reporting tools are available to you within the Content Management System (CMS). The information below outlines what is available to you with an explanation of what it all means. For further questions or assistance, contact your TLS Coach directly, or email [email protected] To begin: Click the following link to be directed to the CMS: https://content.totalloyalty.com/app/merch/index.html […]

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Changing a Scheduled Push Notification

To change the message or re-schedule your notification for another time or day you must delete the message and create a new one. Select “Push Message Report” in the upper right corner. Simply click the trash can icon to delete your message. If you are still showing the message as pending after you have clicked the trash […]

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