TLS Program Printed Promotional Materials

When you began your program you were provided with a promotional kit of items you can set up inside your store to advertise and promote your new TLS products. If you ever find yourself needing to replenish or wanting new or different items, you can place re-orders with your coach, who can answer any further […]

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Google Business Listings

One of the best ways to promote your new website and to pull in traffic is by updating your Google My Business Listing. TLS has put together some useful information, see below, but ultimately we have no control over these listings or ability to make direct updates to them. We may be able to help […]

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How Do I Edit or Refund Already Placed Orders?

Once an order is placed by the customer and sent to you to prepare, you will first need to confirm the order (even if there are changes or refunds to be made). You will then need to call support at 1-866-509-7127 and request your change or refund, and it will be taken care of by […]

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Online Ordering Printer Receipt Paper

We do not sell receipt paper directly but it can be purchased through third party office stores or on Amazon. Please confirm your device via the image below to be sure you are following the appropriate instructions and information below.   ZET PRINTERS – RECEIPT PAPER AND HOW TO REPLACE   ZET Paper Specs Thermal […]

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Order Notification Device Troubleshooting

If you find that you are not receiving orders to your device or your device seems to be having trouble accessing or connecting, please follow the below troubleshooting steps based on your device. Eatabit Printer malfunctioning must be handled with the manufacturer directly. Please see information contained in your shipment or contact our support team […]

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Can I Schedule Holidays and Business Closings Ahead of Time?

Yes! Please contact your coach with the predetermined dates of your holiday or other business closings for the year. Please note that we are only able to schedule full day closings in advance. For holidays that have different hours than usual but are not closed, please arrange with your coach no more than one week […]

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Order Notification Options

Each business is required to have an order notification option in place though Total Loyalty does offer a 24/7 back-up order tracking and support service as a courtesy, in case of device malfunction. This involves our support team watching incoming orders for all of our merchants and ensuring that they are received and acknowledged in […]

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