How Do I Edit or Refund Already Placed Orders?

Once an order is placed by the customer and sent to you to prepare, you will first need to confirm the order (even if there are changes or refunds to be made). You will then need to call support at 1-866-509-7127 and request your change or refund, and it will be taken care of by […]

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Can I Schedule Holidays and Business Closings Ahead of Time?

Yes! Please contact your coach with the predetermined dates of your holiday or other business closings for the year. Please note that we are only able to schedule full day closings in advance. For holidays that have different hours than usual but are not closed, please arrange with your coach no more than one week […]

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Can I Pause My Ordering? How?

Yes! For non-emergency menu activation and deactivation, please contact your coach directly. If you are unsure of how to reach your coach directly, you may email customerservice@totalloyalty.com. For time-sensitive requests outside of TLS business hours (M-F 8am-5pm) you may also contact our support team by calling 1-866-509-7127 (monitored 24/7).

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Why Do I Have To Set A Time For Each Order?

This feature is to ensure that your customers always receive the correct expectations for when their order can be picked up or will be delivered. We are aware that while in some cases you may be able to have orders ready rather quickly, there will always be busy times of the day that you may […]

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What Do I Do If I Need To Update My TLS Online Ordering Menu?

For non-emergency menu edits please contact your coach directly. If you are unsure of how to reach your coach directly, you may email customerservice@totalloyalty.com. For time-sensitive menu edits outside of TLS business hours (M-F 8am-5pm) you may also contact our support team by calling 1-866-509-7127 (monitored 24/7).

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Why Doesn’t My Online Ordering Work On Internet Explorer?

We support Microsoft IE Edge and Internet Explorer 10 and later. Older versions of IE are obsolete and hold back development of new features that improve user experiences and increase revenue. Statistic: In August 2017, older versions of internet explorer accounted for less than 2% of total internet traffic and are rapidly declining month over […]

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