Total Loyalty accepts exchanges or returns of undamaged or defective order notification hardware within 1-year of purchase.
- Exchanges are not accepted for hardware that is damaged due to misuse, neglect or intentionally altered.
- Verification of the condition of the hardware is completed through an inspection upon Total Loyalty’s receipt of the returned item(s).
- Full price of the new hardware is charged, if returned item is not received within 7 business days.
- Full price of the new hardware is also charged if, after inspection, the hardware is deemed not re-useable due to neglect.
- Shipping is non-refundable.
Coordinating an Exchange
Our Coaches are happy to help you with your exchange. Please email OnlineOrdering@TotalLoyalty.com to exchange your order notification hardware. You'll be contacted with next steps.
Return or Exchange Process
- Client notifies OnlineOrdering@TotalLoyalty.com
- Total Loyalty Solutions sends client postage pre-paid envelope for exchange to supplier.
- Total Loyalty Solutions bills client for postage as we do today for delivery of the hardware.
- Supplier handles the exchange and sends tracking, confirmation, and any price modifications to OnlineOrdering@TotalLoyalty.com.