How to Add a New Promotion


Total Loyalty's Online Ordering software enables marketers to offer promotions for a percentage or dollar amount off a customer's order. These can be used to promote menu items, share specials or even to promote delivery orders. 

Customizing Your Discount 

There are several components that can be customized for each promotion:

A. Go to the Profile page and Deals & Discounts section

B. Add a Discount

Hover over Deals & Discounts, and click on Add Discount. The Discount window will pop up. (Click Help for video tutorial).

C. Define Discount Parameters

  1. Discount Type: 
    • Percent: a percentage off an order
    • Amount: a fixed dollar value

Note: Discount must be % or $ off. BOGO, Buy One Get One 50%, or a Free Appetizer, etc. cannot be applied.

  1. Set Minimum Order Amount:
    Apply a minimum value the customer must spend to receive the discount. (Not required).

  2. Order Type:  
    Choose the order types for which the discount will apply. Allow users to redeem the discount for any order, or restrict the promotion to takeout, curbside, or delivery orders. 

  3. First Time User Discount:
    Limit the discount to only new customers who are placing their first order online. (Requires new user to create an account).

    Helpful for promoting new business.

  4. Promo Discount?
    Use for specific promotions. Great for advertising printed ads, coupons, email marketing, etc.
    To apply click on Promo Discount, then give a Promo Code. (i.e. New User). The user must type in this promo code to get the discount.

  5. Discount Period:
    • Start date: The beginning of when a discount can be used. (the current day is entered by default)
    • End date: The date that a discount can no longer be applied. (Note: end dates expire at 12:01 the night before. I.e. End date of 4/20/2018 expires at 12:01 on 4/19/2018

  6. Applies To:
    Defines the days on which the discount can be redeemed. Uncheck any days the discount cannot be used,

D. Click Save to finish, and your discount is added


Edit a discount: Hover over the discount, and click Edit.

Delete a discount: Click Edit, and change the From and Until dates to expire the discount.


Contact the Coaches Desk for recommendations on best types of discounts to offer, and for help customizing your promotion. 

Coaches Desk:






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