A chargeback occurs when a customer contacts their credit card company and disputes a charge. This could be for a variety of reasons, but often they do not recognize the charge on their statement.
Our financial team is notified of the dispute and will reach out to you with the details, and ask that you contact the customer to resolve the issue by a certain date. If the issue is not resolved, our finance team will send a dispute, with the necessary proof, to the credit card company to show that the charge is valid. Fees are imposed to your business to handle charge backs, in addition to any funds lost if the customer wins the dispute.
There are steps you can take to reduce the number of charge backs you receive, but are not guaranteed that all chargebacks will stop.
If you are interested in more information, please contact us at firstname.lastname@example.org.