Can I Schedule Holidays and Business Closings Ahead of Time?

Yes! Please contact your coach with the predetermined dates of your holiday or other business closings for the year. Please note that we are only able to schedule full day closings in advance. For holidays that have different hours than usual but are not closed, please arrange with your coach no more than one week […]

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Can I Pause My Ordering? How?

Yes! For non-emergency menu activation and deactivation, please contact your coach directly. If you are unsure of how to reach your coach directly, you may email customerservice@totalloyalty.com. For time-sensitive requests outside of TLS business hours (M-F 8am-5pm) you may also contact our support team by calling 1-866-509-7127 (monitored 24/7).

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